FAQS
Not completely in love with your purchase?
follow the next steps!
HOW TO MAKE A RETURN/ EXCHANGE?
Orders within USA
1. Write an email at info@ishine365.com using the Subject "Return Order"
2. Tell us in your email your order number and email associated with the order (within 15 days of purchase).
3. Mention the reason why you want to exchange your order. We will verify the time of purchase, and we will reply to your request.
4. We will send you a return label (USA orders over $100 only. International return shipping labels are paid by the customer)
5. Place your original packing inside of your package.
As soon as your package arrives, we will send you a store credit to your email for you to use on your next order.
6. We cover one return label per order over $100 spent.
ISHINE365 is not responsible for missing, damaged, or packages lost in transit.
Orders outside USA
(International Orders):
1.Write an email at info@ishine365.com using the Subject "Return Order"
2. Tell us in your email your order number and email associated with the order (within 15 days of purchase).
3. Mention the reason why you want to exchange your order. We will verify the time of purchase, and we will reply to your request.
As soon as your return is approved, you can ship your items back to us to our address (we do not provide pre-paid return shipping labels for international orders):
2. Place your original packing slip, order form or a piece of paper with your order number written on it inside your package.
ISHINE365 is not responsible for missing, damaged, or packages lost in transit.
Can I combine returns from different orders?
Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend you print out the return form for each order online or write each order number on a slip of paper and include them inside your return package. Packages received without proper order identification may result in longer than estimated processing times.
How do I make an exchange?
You can exchange an order you purchased online by coming into one of our stores within 10 days of your purchase with all items in perfect condition. Login here to make an exchange.
What if my package was refused or undeliverable?
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the original and return shipping costs, as well as any duties, taxes, and/or customs charges that may be incurred on the package on the original and return shipments. The amount of these charges will be subtracted from your merchandise refund.
What if my package was refused or undeliverable?
The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs.
WITH LOVE!, THE ISHINE TEAM
@ishine365
ishine365.com
Please send your return items within 5 days of receiving the return shipping label. We will not refund/return items that are sent 6 or more days after receiving the return shipping label.
ISHINE365 is not responsible for missing, damaged, or packages lost in transit.