Returns Policy
RETURNS AND EXCHANGES
All returns following the guidelines listed on this page will be accepted for store credit only, no direct refunds will be issued. Store credit does not expire and can be used at anytime online or in-store.
What can be returned or exchanged?
Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial.
Gift cards cannot be returned or refunded.
How do I make a return? (Orders within the U.S.)
We offer free returns!
Follow the steps to initiate your return within 15 days of purchase.
1. Login here with your email and order number or account information! Follow the steps to initiate your return within 15 days of purchase.
Please send your return items within 5 days of receiving the return shipping label. We will not refund/return items that are sent 6 or more days after receiving the return shipping label.
2. Place your original packing slip, order form or a piece of paper with your order number written on it inside your package.
ISHINE365 is not responsible for missing, damaged, or packages lost in transit.
We will send a return shipping label once you complete the steps
How do I make a return? (International Orders)
1. Login here with your email and order number or account information! Follow the steps to initiate your return within 15 days of purchase.
As soon as your return is approved, you can ship your items back to us to our address (we do not provide pre-paid return shipping labels for international orders):
2. Place your original packing slip, order form or a piece of paper with your order number written on it inside your package.
ISHINE365 is not responsible for missing, damaged, or packages lost in transit.
Will I get charged for return shipping?
You will not be charged for return shipping within the U.S.
We are unable to provide return labels to customers located outside of the United States. If you are located outside of the United States, you are responsible for return shipping fees
If ISHINE365 return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender. We recommend obtaining a receipt for all shipments and keeping it for your records
Can I combine returns from different orders?
Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend you print out the return form for each order online or write each order number on a slip of paper and include them inside your return package. Packages received without proper order identification may result in longer than estimated processing times.
How do I make an exchange?
You can exchange an order you purchased online by coming into one of our stores within 10 days of your purchase with all items in perfect condition. Login here to make an exchange.
What if my package was refused or undeliverable?
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the original and return shipping costs, as well as any duties, taxes, and/or customs charges that may be incurred on the package on the original and return shipments. The amount of these charges will be subtracted from your merchandise refund.
Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs.